Legal Notices
This website is operated for the provision of information and services relating to cattery activities in the United Kingdom. These notices set out important legal information, including intellectual property rights, liability terms, personal data and cookies information, and applicable law.
Website Host
Technical Hosting and Content Delivery
The technical hosting, content delivery, and security services for this website are provided by Cloudflare.
- Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States
- Cloudflare Ltd, 2nd Floor, 47 Mark Lane, London EC3R 7QQ, United Kingdom
Intellectual Property
All content available on this website, including but not limited to text, photographs, images, graphics, logos, icons, audio or video clips, page layout, and underlying code, is protected by intellectual property laws and related rights. Unless expressly stated otherwise, all rights are reserved.
You are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes. Any reproduction, adaptation, distribution, public communication, extraction, or reuse of all or part of the website content, in any form or by any means, without prior written authorisation from the rights holder is prohibited.
Trademarks, service marks, and trade names displayed on the website are the property of their respective owners. No licence or right is granted to use any such marks without the prior written permission of the respective owner.
Use of the Website
You agree not to misuse the website or its services, including by introducing malware, attempting unauthorised access, scraping content, interfering with security measures, or carrying out any activity that may cause harm, disruption, or undue load on the infrastructure.
Content is provided for general information only and is not veterinary, legal, or professional advice. You should obtain specialist advice before taking, or refraining from, any action based on the content of this website.
Liability
While reasonable efforts are made to maintain accurate, up-to-date information and secure, uninterrupted access, the website and its content are provided on an “as is” and “as available” basis. No guarantees, warranties, or representations are given as to accuracy, completeness, reliability, timeliness, suitability for a particular purpose, or uninterrupted availability.
The website may include links to third-party sites or services. Such links are provided for convenience only and do not constitute approval or responsibility for third-party content or practices.
To the fullest extent permitted by law, liability is excluded for indirect, incidental, consequential, special, punitive, or exemplary losses; loss of profit, revenue, goodwill, or data; and business interruption, arising from or in connection with your use of the website. Nothing in these notices excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Your statutory rights as a consumer are not affected.
Personal Data Protection
Scope and Applicable Law
Processing of personal data via this website complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as the Privacy and Electronic Communications Regulations (PECR) in relation to electronic marketing and cookies.
Categories of Personal Data Collected
- Identification and contact details that you provide (for example, your name and contact details when making an enquiry or booking).
- Service-related information (such as pet details necessary for booking and service provision).
- Communications and correspondence (messages, enquiries, feedback).
- Technical and usage data (IP address, device and browser type, pages visited, access times, referring URLs) collected through server logs, security tools, and cookies or similar technologies.
Purposes and Legal Bases
- Providing and managing enquiries, reservations, and services (performance of a contract or steps taken at your request before entering into a contract).
- Operating, maintaining, and securing the website, including preventing fraud and abuse (legitimate interests in running a safe and reliable service).
- Analytics to understand usage and improve content and services (legitimate interests; where required by law, based on consent for non-essential cookies).
- Direct marketing by electronic means (only with your consent or as permitted under PECR’s soft opt-in, with the ability to opt out at any time).
- Compliance with legal obligations (including record-keeping and responding to lawful requests).
Recipients and Disclosure
Personal data may be shared with the following categories of recipients, strictly for the purposes outlined above and subject to appropriate safeguards:
- Technical service providers and processors (including hosting, security, and content delivery services such as Cloudflare).
- IT support, analytics, communication, and customer service tools.
- Professional advisers (such as legal or accounting advisers) and competent authorities where required by law.
International Transfers
Some service providers are located outside the United Kingdom, including in the United States. Where personal data is transferred internationally, appropriate safeguards are implemented, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, or transfers to jurisdictions deemed adequate by the UK government.
Retention
- Enquiry correspondence: retained for up to 3 years from the last meaningful contact.
- Booking and service records: retained for up to 6 years to comply with legal, tax, and accounting requirements.
- Technical logs and security records: typically retained for up to 12 months unless required longer for security or legal reasons.
- Cookies: retained as described in the Cookies and Similar Technologies section below.
Your Rights
You have the rights of access, rectification, erasure, restriction, objection (including to processing based on legitimate interests and to direct marketing), and data portability, as well as the right to withdraw consent at any time where processing is based on consent. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (ico.org.uk).
To exercise your rights or make any data protection request, please contact us using the contact options provided on this website. For security, we may need to verify your identity before responding.
Security
Appropriate technical and organisational measures are implemented to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; you should take care when transmitting information over the internet.
Cookies and Similar Technologies
What Cookies Are
Cookies are small text files placed on your device to help the website function, to improve performance, and to provide analytics. Similar technologies (such as pixels, tags, and local storage) may also be used for the same purposes.
Types of Cookies Used
- Strictly necessary cookies: required for core functionality, security, and network management. These are set without consent and typically expire at the end of the session or within a short period.
- Performance and analytics cookies: help measure and improve site performance and understand how visitors use the site. These are used only with your consent where required by law and typically persist for up to 24 months.
- Functionality cookies: remember choices (such as preferences) to enhance your experience. These typically persist for up to 13 months.
- Security and bot-management cookies: used by security and content delivery providers (including Cloudflare) to identify trusted traffic and protect the website. Typical lifetimes range from session-only to up to 12 months.
Managing Cookies
On your first visit, and from time to time, you may be presented with options to accept, refuse, or customise non-essential cookies. You can also manage cookies through your browser settings by blocking or deleting cookies, or by using built-in tools to limit tracking. If you disable certain cookies, some features of the website may not function properly.
You can withdraw or change your consent for non-essential cookies at any time using the consent options made available on this website or by adjusting your browser settings.
Applicable Law and Jurisdiction
These legal notices, your use of the website, and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.
Changes to These Notices
These legal notices may be updated to reflect changes in law, our practices, or the services offered. Material changes will be indicated by updating the date below. Your continued use of the website after changes take effect constitutes acceptance of the updated notices.
Last updated: 20 January 2026